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Reimagined customer experiences and smart operations for retail’s new rules

Digital technology, emerging market opportunities and changing consumer trends are putting more variables in flux for the retail industry than ever before.

In a game with frequently changing rules, retailers need to quickly adapt to stay on top. We know from experience. We’re industry thought leaders who defined the omnichannel movement a decade ago. And we’ve steadily built on this legacy, earning a reputation for not only tracking retail’s trajectory—but actually shaping its future.

We believe that strong teams propel our success. This means prioritizing diversity, equity, and inclusion in teaming, as well as collaborating with a broader ecosystem of global industry leaders. These partnerships, along with our executive networks and proprietary tools, uniquely position us to solve your most demanding challenges. Leveraging lessons learned from retail customers across grocery, apparel, luxury, restaurants, hospitality, specialty and more—we equip you with tailored strategies to meet today’s challenges and tomorrow’s opportunities. This on-the-ground expertise helps you:

• Build omnichannel customer journeys that merge the physical and digital.

• Make bold moves—whether new formats, innovative store concepts, or a reimagined supply chain.

• Achieve the right assortment that takes into account localized variety, private label, and a strategic mix of winning brands and SKUs.

• Get the right price with a clear strategy for promotion, price transparency, and unit cost protection.

• Reduce costs by considering the investments needed to fund growth initiatives.

• Deliver convenience and personalization by understanding and anticipating consumers’ needs.

• Leverage advanced analytics to improve assortment, pricing, supply chain, operations, and the customer journey.

• Test and learn in an agile way to maximize customer engagement.

• Evaluate strategic partnerships or M&A with retail disruptors to elevate your offering.

Digital disruption, channel expansion, new business models, and heightened consumer expectations have made profitable growth that much more challenging—and that was before Covid-19. Re-tooling for the new normal requires a focus on convenience, engaging experiences, loyalty benefits, B2B profit pools, and a more comprehensive—and slicker—value proposition. Our experts are well positioned to help you not only scale the new hurdles—but also leapfrog the competition.